KS Bank's New Digital Banking Experience
One of the most critical first steps in preparing for our new online and mobile banking applications is to ensure your email address and phone number (i.e., mobile) information is current on our systems. This will be important when logging in for the first time on August 21st. Your email address and phone number information may be updated through your current online banking account or by calling your local branch.Reviewing this Q&A document in its entirety will also help you prepare. Please check back from time to time for additional Q&As. Also, look for additional information that will be communicated over the next month or so.
No. You will use your current Username and Password the first time you log in to the new online/mobile banking on Monday, August 21, 2023.
Yes, but for two weeks only. When accessing the current mobile banking app on or after August 21st, you will be presented with a message letting you know that an update is available to download. At that point, you can either follow the prompt and download the new app from the Google Play Store or Apple Store or dismiss the message altogether and continue on. Starting September 4th, 2023, you must download the new app to access mobile banking.
We encourage you to download the updated mobile banking app as soon as possible to start enjoying your new mobile banking experience.
As part of the enrollment, you will provide the phone number on record with KS Bank. Unless you select to use the “remember me” feature so that the online/mobile banking system remembers your device, the phone device tied to the phone number used as part of the 2FA enrollment will need to be accessible each time you log in. You must also choose one of four methods for receiving the verification code. We recommend you receive a text via a mobile phone, but there is also the option to receive the verification code via voice message by receiving a call. If you set up a new phone number or enter the incorrect number, KS Bank personnel will need to reset your 2FA. Once enrolled, you will not have to re-enroll unless you or KS Bank chooses to reset their 2FA.
When enrolling in 2FA, you can select the use of Authy or an authenticator app as a form of verification instead of receiving a voice or text message. To set this up, follow the prompts after selecting the “Authy” or “Authenticator app” option.
For customers that are heavy users of any Intuit products, we highly recommend using the Authy option as their 2FA method of choice when enrolling. Any other 2FA authentication methods have been known to cause issues when establishing a connection between the online banking system and the Intuit product of choice.